To Our Valued Clients and Friends:
The Gamco team writes to wish everyone well in this trying time. The team here is fortunate in that we had already begun taking precautionary measures to protect our customers, our employees, our friends and family, and the community as a whole. For example, we had already created a task force dedicated to educating our team members and implementing social distancing procedures. Now that the virus has hit the United States, our goal is to mitigate risk so that we can continue providing our products and services to our valued customers. With that being said, we will be making interim policy changes to continue servicing our customers during these trying times.
Firstly, we will begin staggering our office staff and counter sales team by alternating staff members between working remotely and working on-site. Any office staff working remotely shall still be able to answer phone calls and turnaround quotes as usual. As such, we are confident that you will still receive the same level of personal service expected from us.
Secondly, we will also limit Saturday pick up and deliveries to a will-call basis.
Given the fluidity of the situation and the potential impact on upstream supply chains, we encourage customers to place or confirm any pending orders as quickly as possible so that inventory and production capacity is reserved. We have seen a higher-than-normal influx of orders, which is why we are choosing to keep production operational at full capacity. However, orders shall be confirmed on a first order first serve basis.
We also ask that you keep our sales team informed on any potential issues that might prevent you from accepting jobsite deliveries. In that case, we ask that you consider a means for accepting shop deliveries, given that valuable capacity was used to source and fabricate your finished goods.
Rest assured that our team members will continue to provide updates. Gamco strives to keep you in the loop, and we will notify of any further adjustment to procedures according to new information.
Finally, the Gamco team would like you to know that we appreciate your continued support and sincerely wish for you and your families to stay safe and healthy. If you have any questions, please do not hesitate to reach out to your representative at Gamco.